Completing this course will help students to boost employment prospects in business, government and other organizations. In this course, Students will learn practical skills to resolve commercial and community disputes. Students will explore mediation, the issues of privacy and confidentiality in mediation, power imbalances and the role of the mediator. Students will also study negotiation and learn how to prepare, conduct and analyze negotiations. Students will also gain the communication and interpersonal skills needed to explore a range of career prospects in business, government and community organisations.